Terms & Conditions
Last Updated: March 16, 2025
Please read these Terms & Conditions carefully before placing your order with Q Metals Artistry.
1. General
1.1 These Terms & Conditions apply to all customers. By placing an order, you agree to all points detailed within.
1.2 All products are subject to availability.
1.3 We reserve the right to cancel or refuse orders for items shown on our website with incorrect pricing or information. No contract is made until we have dispatched your order.
1.4 Q Metals Artistry is a trading name operating from 20 Wenlock Road, London, England, N1 7GU.
2. Prices and Payment
2.1 All prices displayed include VAT where applicable.
2.2 We reserve the right to change prices at any time without notice.
2.3 Payment is processed securely through Shopify's payment system.
3. Products and Materials
3.1 Metal Materials: Our products are crafted from aluminum and/or steel, depending on the specific item. Each material has its own characteristics:
- Aluminum: Lightweight, corrosion-resistant, and suitable for both indoor and outdoor use.
- Steel: More robust and heavier, with different aesthetic qualities.
3.2 Powder Coating: Our metal products are finished with spray-applied powder coating. Please note:
- Colors may vary slightly from those shown on digital displays.
- While powder coating provides a durable finish, it can be susceptible to scratching or chipping if mishandled.
- Powder-coated items should be cleaned with a soft cloth and mild detergent only.
- Avoid using abrasive cleaners or materials that could damage the finish.
3.3 Product Variations: As our items are handcrafted, slight variations in finish, color, and dimensions are normal and should be expected. These variations are part of the unique character of handmade metal art and are not considered defects.
3.4 All dimensions provided are approximate, with a manufacturing tolerance of plus or minus 10%.
4. Delivery
4.1 We currently only deliver within the United Kingdom.
4.2 Orders require 5-10 business days for processing and dispatch.
4.3 Delivery is via UK Standard Delivery (2-3 business days after dispatch).
4.4 Delivery costs are calculated and displayed at checkout before you complete your purchase.
4.5 We cannot guarantee specific delivery times. Deliveries typically occur between 8am and 6pm, Monday to Friday.
4.6 A signature may be required upon delivery.
5. Cancellation and Returns
5.1 You have the right to cancel your order within 14 days of receiving your goods (cooling-off period).
5.2 To cancel, you must inform us in writing via email at hello@qmetalsartistry.com within the 14-day period.
5.3 Exceptions apply to custom orders, which cannot be cancelled once production has begun.
5.4 You must return goods to us in their original packaging, wherever possible, within 14 days of informing us of cancellation.
5.5 Return shipping costs are the responsibility of the customer unless the item is faulty or was sent in error.
5.6 We will refund the price of the item once it has been received and inspected. Original shipping costs are non-refundable.
6. Damages and Faulty Items
6.1 Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
6.2 Any claim for damaged items must be made within 3 days of delivery in writing via email.
6.3 We may request photographs of the damage or return of the item for inspection.
7. Disclaimers and Limitations of Liability
7.1 Installation Disclaimer: We do not provide hanging instructions or equipment with our products. Installation should be carried out by a competent person. Q Metals Artistry accepts no responsibility for any injury, damage, or loss resulting from the installation or mounting of our products.
7.2 We make reasonable efforts to accurately depict our products, but colors and finishes may appear different in person due to variations in lighting and display settings.
7.3 Our products are designed for decorative purposes. While we strive to create durable items, we make no guarantees regarding their suitability for specific purposes or environments.
7.4 To the fullest extent permitted by law, we exclude all liability for any loss or damage arising from the use of our products.
8. Intellectual Property
8.1 All content on our website, including text, graphics, logos, images, and designs, is the property of Q Metals Artistry and is protected by UK and international copyright laws.
8.2 You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
9. Custom Orders
9.1 Custom orders are non-refundable once production has begun.
9.2 We will provide a design proof for approval before production begins on custom orders.
9.3 Production will not commence until written approval of the design is received and payment is made in full.
10. Privacy
10.1 Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
11. Changes to Terms & Conditions
11.1 We reserve the right to update these Terms & Conditions at any time. Changes will be posted on our website with an updated revision date.
12. Governing Law
12.1 These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
12.2 Any disputes arising under these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
- Email: hello@qmetalsartistry.com
- Address: 20 Wenlock Road, London, England, N1 7GU