Shipping & Delivery

Last Updated: March 16, 2025

Shipping Information

Thank you for shopping with Q Metals Artistry. Please review our shipping policy below to understand how we process and deliver your orders.

Processing Time

  • All orders require 5-10 business days for processing and dispatch.
  • This processing time allows us to carefully craft and prepare your metal art pieces.
  • Business days are Monday through Friday, excluding UK public holidays.
  • Orders placed on weekends or holidays will begin processing on the next business day.

Delivery Methods & Timeframes

  • We currently use UK Standard Delivery for all orders.
  • Estimated delivery time is 2-3 business days after dispatch.
  • Total estimated time from order to delivery: 7-13 business days.
  • Please note that these timeframes are estimates and not guarantees.

Delivery Area

  • We currently only ship within the United Kingdom.
  • We do not ship to PO boxes or BFPO addresses.
  • We are working to expand our shipping options to international destinations in the future.

Shipping Costs

  • All shipping costs are calculated and displayed at checkout before you complete your purchase.
  • Shipping costs are based on the size, weight, and destination of your order.
  • Shipping costs are non-refundable in the event of a return (unless the return is due to a defect or error on our part).

Order Tracking

  • Once your order has been dispatched, you will receive a confirmation email with tracking information.
  • You can use this tracking number to monitor the progress of your delivery.
  • If you have not received tracking information within the expected processing time, please contact us.

Delivery Issues

  • If your package appears damaged upon arrival, please refuse delivery if possible and contact us immediately.
  • For packages that are lost or significantly delayed, please contact us so we can investigate with the delivery service.
  • We are not responsible for delays due to customs, weather conditions, or other circumstances beyond our control.

Address Information

  • Please ensure your shipping address is correct at the time of purchase.
  • We cannot change the shipping address once an order has been placed.
  • We are not responsible for packages delivered to an incorrect address provided by the customer.

Contact Information

If you have any questions about shipping or delivery, please contact us at:

  • Email: hello@qmetalsartistry.com
  • Address: 20 Wenlock Road, London, England, N1 7GU