Privacy Policy for Q Metals Artistry

Last Updated: March 16, 2025

1. Introduction

Q Metals Artistry ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website qmetalsartistry.com or make a purchase.

2. Information We Collect

We may collect and process the following types of information:

Personal Data: Your name, email address, billing and shipping address, and payment details (processed via Shopify).
Account Data: If you create an account, we collect your username and password.
Transaction Data: Details about your purchases, including products, prices, and delivery.
Technical Data: IP address, browser type, time zone settings, and usage data collected via Google Analytics.
Usage Data: Information about how you use our website, including pages visited and time spent.

3. How We Use Your Information

We use your data to:

Process and deliver your orders.
Manage your account and provide customer support.
Personalize your experience on our website.
Improve our website, products, and services.
Comply with legal obligations, such as tax and accounting requirements.
Send you important updates about your orders or our services.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract: Processing necessary for the performance of our contract with you (e.g., fulfilling your orders).
Legitimate Interests: Processing necessary for our legitimate interests, provided these interests don't override your fundamental rights and freedoms.
Legal Obligation: Processing necessary to comply with our legal obligations.
Consent: Where you have given us consent to process your data for specific purposes.

5. Sharing Your Information

We do not sell your personal data. However, we may share it with trusted third parties to provide our services, including:

Shopify: To process payments and manage our e-commerce platform.
Shipping Companies: To deliver your orders.
Sanity CMS: To manage and deliver website content.
Google Analytics: To analyze website traffic and improve user experience.
Upstash: For rate limiting and caching services.
Resend: For email communications related to your orders or account.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Your Rights

Under applicable data protection laws, you may have the following rights:

Access: Request access to your personal data.
Correction: Request correction of inaccurate personal data.
Erasure: Request deletion of your personal data in certain circumstances.
Restriction: Request restriction of processing of your personal data.
Data Portability: Request the transfer of your personal data to you or a third party.
Objection: Object to processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details provided below.

9. International Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. Specifically, our website servers are located in the UK, but some of our third-party service providers and partners operate outside the UK or European Economic Area (EEA).

Whenever we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards.

10. Children's Privacy

Our website is not intended for children under 16 years of age, and we do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe we may have collected information about your child, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: hello@qmetalsartistry.com
Address: 20 Wenlock Road, London, England, N1 7GU

13. Complaints

If you are concerned about how we have handled your personal data, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).